Privacy Policy

This is a privacy statement of ELODIZ Ltd. The privacy of our users is extremely important to us and therefore we encourage all users to read this policy very carefully because it contains important information regarding:

• who we are;
• how and why we collect, store and share personal information;
• your rights in relation to your personal information; and
• how to contact us in the event that you have a complaint.

By visiting www.elodiz.com you are accepting and consenting to the practices described in this policy.

ELODIZ Ltd (‘we’ or ‘us’) is a research and development company located at Unit 29, Riverside Business Centre, Victoria Street, High Wycombe, Bucks, HP112LT, UK. We collect, use and are responsible for storing certain personal information about you. We are fully committed to comply with the requirements of the General Data Protection Regulation (“GDPR”). We will therefore follow procedures which aim to ensure that all personal data is held and processed fairly and securely in accordance with the GDPR.

Personal data means any information about an individual from which that person may be identified. ELODIZ needs to collect and use information about people with whom it works in order to operate and carry out its functions.

We may collect, use, store and transfer different kinds of personal data. The categories of personal data which we use include:

• Identity and Contact Data such as names, titles (including job title) employer details, and other identifiers together with delivery addresses, professional/business addresses, email address, telephone numbers and surveillance footage. This also includes payment and transaction information such as your bank account details (or those of the business you represent).
• Technical Data including internet protocol (IP) address, access time, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website. This may also include information about how you use our website and our products.
• Profile Data such as username and password details you use to log in to your account, and your preferences.
• Marketing and Communications Data including preferences in receiving marketing from us and your communication preferences.
• And any other information that has been shared with us in the normal course of business.

ELODIZ uses personal data:

• To maintain relationships with its business associates;
• To maintain client and supplier accounts;
• To support on-going collaborative projects;
• For internal reporting and project tracking;
• For market research;
• To keep contacts aware of company news, services and products;
• To investigate complaints.

We collect personal data in a number of different ways. For example, we may collect personal data through this website (including via the contact form on our ‘Contact Us’ page), by email or over the phone. This includes information you provide when you register to use our site, subscribe to our services, search for a product, participate in discussion boards or other social media functions on our site, or enter a competition, promotion or survey, as well as when you report a problem with our site.

The personal data we collect is usually provided by you directly, though in some cases it might be provided by someone else, for example if they place an order on your behalf.

We may sometimes receive information about you if you use any of the other websites we operate or services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, third-party platforms such as LinkedIn or Twitter) and may receive information about you through these sources.

Some of the technical data which we collect may be collected automatically as you interact with our website, for example via the use of cookies.

Where we need to collect personal data by law, under the terms of a contract we have with you or the organisation you represent, or for another lawful reason and you fail to provide that data when requested, (for example in order to take payment from you or to deliver goods to you), we may not be able to fully perform our obligations in accordance with our contract, provide you with the information you require or otherwise properly deal with your request. This may result in us having to cancel an order you have placed with us.

We use information about you in the following ways:

Information you give to us

We will use this information:

• to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
• to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
• to provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, we will contact you by electronic means only if you have consented to this.
• to notify you about changes to our service;
• to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you

We process your data on the basis that this is necessary for our legitimate interests in:

• managing, administering and improving our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, system maintenance and support;
• improving the functionality of our website, to ensure that content is presented in the most effective manner for you and for your device;
• enabling you to participate in interactive features of our service, when you choose to do so;
• keeping our website safe and secure;
• measuring and understanding the effectiveness of advertising we serve to you and others, and delivering relevant advertising to you;
• developing, marketing and promoting our products – we may from time to time contact you with marketing communications, for example to tell you about new promotions, or other products we offer which we think may interest you, or if you have subscribed to receive our newsletter. We may also process identity and contact data if you enter a competition or promotion we run from time to time. To do this we will use your identity and contact data, and may also use technical, profile and marketing and communications data.

Information we receive from other sources

We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

ELODIZ is required to have a legal basis for processing your data. This basis will be one or more of the following:

• To fulfil contractual obligations to you or because you have asked us to do something before entering into a contract;
• To fulfil our legal obligations including retention of financial records;
• You have consented for us to process your data for a specified purpose;
• There is a legitimate interest for us to process your data, such as when you pass us a business card.

In addition, we may disclose information about you to the extent that we are required to do so by law, in connection with any legal proceedings or prospective legal proceedings, in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention) and/or where we may otherwise do so in accordance with applicable data protection legislation.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending marketing communications to you via email. You have the right to withdraw consent to marketing at any time by contacting us and further information is provided about this below.

From time to time we may use your data including identity and contact data, technical data and profile data and marketing and communications data, to contact you with promotional and marketing communications, and information about our products. You will receive marketing communications from us if you have agreed to be included on our marketing database or in some cases where you have purchased products from us and have chosen not to unsubscribe.

The type and content of marketing messages is outlined when you sign up to our marketing database. Email marketing messages may contain tracking links or similar technologies in order to track user activity within email marketing messages for example so that we can see what products you might be interested in.

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time, using the contact details above.

We may occasionally use your contact data to carry out customer profiling to improve our marketing strategies.

ELODIZ will, through management and use of appropriate controls, monitoring and review:

• Strive to collect and process only the data or information which is needed;
• Use personal data for such purposes as are described at the point of collection, and for purposes which are legally permitted;
• Strive to ensure information is accurate;
• Not keep information for longer than is necessary;
• Securely destroy data which is no longer needed;
• Take appropriate technical and organisational security measures to safeguard information;
• Ensure that information is not transferred abroad without suitable safeguards;
• Ensure that the rights of people about whom information is held can be fully exercised under the GDPR.

These rights include:

• The right to be informed – you have the right to be informed about the collection and use of your personal data;
• The right of access – you have the right to access your personal data;
• The right to rectification – you have the right to have inaccurate personal data rectified, or completed if it is incomplete;
• The right to erasure – you have the right to have personal data erased (the right to be forgotten);
• The right to restrict processing – you have the right to request the restriction or suppression of your personal data;
• The right to data portability – you have the right to obtain and reuse your personal data for your own purposes across different services;
• The right to object – you have the right to object to the processing of your personal data in certain circumstances;
• Rights in relation to automated decision making and profiling.

We may share your information with selected third parties including:

• Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.
• Analytics and search engine providers that assist us in the improvement and optimization of our site.
• Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms & Conditions of Website Use and other agreements; or to protect the rights, property, or safety of ELODIZ, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, we may anonymise personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further policy to you.

ELODIZ have implemented, to the best of our capability, security policies, rules and technical measures to protect the personal data that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The cookies used by this website gather anonymous information about how the website is being used. Including statistics such as number of visits to the site, geographic region of site visitors, etc. We use this information as an aid to improving the website.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise the right at any time by contacting us at ELODIZ Ltd, Unit 29, Riverside Business Centre, Victoria Street, High Wycombe, Bucks, HP11 2LT, UK, or by email at: info@elodiz.com. You can also unsubscribe from our newsletter and other email communication by following the instructions in our emails.

You will not have to pay a fee to access your personal data (or to exercise any other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure personal data is not disclosed to a person who has no right to receive it. We may also contact you to ask you to clarify your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests in which case we will keep you updated.

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, shared with you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Questions, comments and requests regarding this privacy policy are welcome and should be addressed to our Data Controller at ELODIZ Ltd, Unit 29, Riverside Business Centre, Victoria Street, High Wycombe, Bucks, HP11 2LT, UK, or sent by email using our online facility.

Thank you for visiting our site!